Keep critical applications running, and getting better, every month.
VSII takes ownership of the day-to-day work of running your SAP, Oracle and custom applications: fixing what breaks, tuning what’s slow, delivering steady enhancements and paying down technical debt. AI-assisted operations mean faster fixes, fewer repeat problems and clear reports on what improved.
Why this matters now.
Most IT budgets go to keeping existing systems running, which leaves little for improvement. Internal teams are stretched between incidents and projects, experienced staff are hard to replace, and applications now increasingly include AI features that need monitoring of their own. Gartner has predicted that 40% of enterprise applications will include task-specific AI agents by 2026, so application support is changing quickly.
End to end, from plan to production.
Run
Monitoring and incident management, with tiered SLAs and a single point of accountability.
Fix
Problem management that finds and removes root causes instead of closing the same ticket every month.
Improve
A steady pipeline of enhancements and performance tuning, planned with your business owners.
Enterprise application services
Support for SAP, Oracle, Salesforce, Java, .NET, PowerBuilder and custom applications.
QA automation
Automated regression testing so every change and patch ships with confidence.
Web, portal & integration (SOA) support
Keeping customer portals, web applications and system integrations healthy and secure.
Agile delivery
Enhancement work run in short, visible sprints with business sign-off.
AI that does the repetitive work, people who make the calls.
AI ticket triage
Every incoming ticket is classified, prioritized and routed automatically, with the likely fix suggested to the engineer.
Auto-resolution of routine requests
Password resets, access requests and known fixes handled by AI agents, with every action logged.
Root-cause clustering
AI groups related incidents to expose recurring defects, so we fix them permanently.
Knowledge that doesn’t walk out the door
An AI assistant over runbooks, past tickets and system documentation helps every engineer work like your most experienced one.
A clear path, step by step.
- 01
Transition
Knowledge transfer, documentation and shadow support
- 02
Stabilize
Clear the backlog and fix the top recurring problems
- 03
Optimize
Automate routine work and reduce ticket volume
- 04
Transform
Modernize and add AI to the applications themselves
Results you can see.
- Mean time to resolve (MTTR) and SLA attainment
- Ticket volume and repeat-incident rate
- Percentage of tickets resolved automatically
- Enhancement throughput and user satisfaction
Work with us your way.
2-week POC
For any AI capability on this page: fixed fee, real data, measured against agreed criteria.
Fixed-scope project
For a defined deliverable and timeline.
Managed service
With SLAs, and an outcome-based option once results can be measured.
Dedicated team or staff augmentation
When you want VSII specialists inside your own team.
Questions we hear first.
Can you take over from our current vendor?
Yes. Our transition process includes structured knowledge transfer and a period of shadow support, so service continues without interruption.
Can AMS be priced on outcomes?
Yes. Once a baseline is set, fees can be tied to SLAs, resolution time or backlog reduction instead of headcount.
Do you only support applications you built?
No. Most of the applications we support were built by someone else, including in-house teams and other vendors.